Hinduja Global Solutions rises on launching AI-powered user interface

On Tuesday, Hinduja Global Solutions shares rose by 2% to Rs 1,023.90, from its previous closing of Rs 1,003.85 on the BSE.

Launch of HGS Agent X 

Hinduja Global Solutions (HGS) has formally launched HGS Agent X, a single, integrated artificial intelligence (AI), automation, and analytics-powered user interface providing a state-of-the-art backbone for world-class contact centre operations. Agent X streamlines call centre agent workflow while enhancing customer interaction.

The first-of-its-kind holistic contact centre accelerator, HGS Agent X leans into the power of voice interaction by transcribing 100% of the voice of the customer. Turning this unstructured voice into data provides a 360-degree view of customers’ desires and uses this insight to power agent engagements with a unified knowledge base and learning and engagement tools.

HGS Agent X is a set of pre-built automation accelerators, designed to speed up implementations of common contact centre platforms with standardized modules, improve agent retention by reducing the cognitive load on frontline staff, and reduce operating costs with shorter training times and reduced handling time in one easy-to-use system.

Company profile

Hinduja Global Solutions Limited is involved in the business of business process management (BPM), providing voice and non-voice-based services like contact center solutions and back-office transaction processing worldwide. The company provides a range of Business Process Management (BPM) services to its clients, focusing on three primary areas: Healthcare, Digital, and CX (Customer Experience). It is a subsidiary of the Hinduja Group, which operates in various sectors including automotive, information technology, media, entertainment & communications, infrastructure projects, development, oil & specialty chemicals, power, real estate, and healthcare.

Stock price movement

Today, the stock opened at Rs 1,019.95 and has touched a high and low of Rs 1,023.90 and Rs 996, respectively. The BSE group ‘A’ stock of face value of Rs 10 has a 52-week high and low of Rs 1,429.05 and Rs 922.45, respectively. Last one week high and low of the scrip stood at Rs 1,023.90 and Rs 975.20, respectively. The current market cap of the company is Rs 4,722.27 crore.

The promoters holding in the company stood at 67.71%, while Institutions and Non-Institutions held 12.68% and 19.61% respectively.

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