Intellect Global Consumer Banking (iGCB), a leading provider of consumer banking unit of Intellect Design Arena Limited, unveiled its groundbreaking eMACH.ai Digital Engagement Platform (eMACH.ai DEP) at Money20/20 in Amsterdam. This innovative platform promises to revolutionise how banks in the region interact with their customers.

eMACH.ai DEP goes beyond traditional engagement tools. It leverages AI to gain deep customer insights, enabling banks to anticipate and cater to both stated and unstated needs. This comprehensive platform seamlessly integrates with every touchpoint in the customer journey, from acquisition and onboarding to ongoing engagement and retention.

eMACH.ai DEP boasts seamless integration with existing core banking systems and third-party applications, offering banks maximum flexibility. Additionally, the platform embraces open finance principles, featuring a pre-integrated marketplace of merchants, fintech providers, e-commerce partners, and entertainment platforms. This allows banks to offer customers a wider range of services and drive business growth.

Codeless, Unified, Cloud-Native Powerhouse

eMACH.ai DEP sets itself apart with its unique architecture. The platform is:

• Codeless: This simplifies customisation and allows banks to tailor the platform to their specific needs without extensive coding requirements.
• Unified: It offers a single, centralised platform for retail, SME, and corporate banking, streamlining operations and enhancing user experience.
• Cloud-Native: Built for the cloud, eMACH.ai DEP ensures scalability, agility, and cost-efficiency.

Industry-First Features

eMACH.ai DEP introduces several groundbreaking features, a few of which are listed below:

• 120-Day App Launch: Banks can launch a fully functional digital banking app within just 120 days, thanks to the platform’s co-existence model, allowing for a smooth transition from legacy systems.
• Unified Customer Platform: A single platform streamlines customer onboarding and management for retail, SME, and corporate banking segments.
• Rapid Onboarding: The platform facilitates end-to-end onboarding for retail customers in seconds and SME customers in minutes, significantly improving efficiency.

“ In today’s fast-evolving digital world, precision and personalisation are key. eMACH.ai DEP embodies this philosophy by providing insights and customisation in banking interactions. eMACH.ai DEP will reduce costs by over 45% incurred in creating and maintaining multiple digital platforms for different segments, improve overall efficiency and provide better portfolio visibility to the bank, ” said Rajesh Saxena, CEO of Intellect Global Consumer Banking (iGCB), Intellect Design Arena Ltd.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making related decisions.