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Maruti Suzuki to Expand Service Network to 8,000 Touchpoints by 2030-31

11 December 20243 mins read by Angel One
Maruti Suzuki plans to grow its service network to 8,000 touchpoints by 2030-31, with 500 NEXA service points already achieved. Expansion aims to improve customer convenience.
Maruti Suzuki to Expand Service Network to 8,000 Touchpoints by 2030-31
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Maruti Suzuki India, the leader in the car market, announced its plan to increase its service network to 8,000 touchpoints by 2030-31, aiming to get closer to its customers.

Expansion of Service Touchpoints

On Wednesday, the company celebrated the opening of its 500th service touchpoint for its premium retail outlet, NEXA. Currently, Maruti Suzuki operates 5,240 service touchpoints, which include both NEXA and ARENA, its mass-market retail chain.

Focus on Convenience and Customer Experience

Hisashi Takeuchi, Managing Director and CEO of Maruti Suzuki India said that the company’s goal is to deliver a superior car ownership experience by making service touchpoints more accessible to customers. He added that as the company increases its annual production and sales, it will also focus on expanding its service network.

NEXA Service Touchpoints Growth

Maruti Suzuki opened its first NEXA service workshop in July 2017. Since then, the company has steadily expanded its service touchpoints, adding 90 NEXA service points in 2023-24—the highest in a single year. So far this fiscal year, the company has already added 78 new NEXA service touchpoints.

The 500th NEXA service touchpoint was achieved in just 7 years and 5 months.

About Maruti Suzuki India

The company was founded in 1981, and in 1982, a joint venture agreement was signed between the Government of India and Suzuki Motor Corporation (SMC) of Japan. In 2002, the company became a subsidiary of SMC. It is now the leading player in the passenger vehicle market in India, and in terms of production and sales, it is the largest subsidiary of SMC. Currently, SMC owns 56.28% of the company’s shares. The company’s main activities include manufacturing, purchasing, and selling motor vehicles, along with their components and spare parts.

Maruti Suzuki India share price is currently trading at ₹11,282.85, reflecting an increase of ₹84.65 (0.76%) as of 12:52 PM on December 11. The stock’s opening price today was ₹11,275.00, reaching a high of ₹11,315.00 and a low of ₹11,220.60. The market capitalisation stands at ₹3.54 lakh crore, with a P/E ratio of 25.28 and a dividend yield of 1.11%. 

Over the past 52 weeks, the stock has seen a high of ₹13,680.00 and a low of ₹9,737.65. In the last 5 days, Maruti Suzuki has gained ₹182.90 (1.65%), and year-to-date, it has risen by ₹994.20 (9.67%). Over the past year, the stock has increased by ₹735.75 (6.98%).

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making related decisions.

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