Mastek Unveils Next-Gen AI-powered CX Solutions with NVIDIA

Mastek, a leader in digital engineering and cloud transformation, is taking its icxPro platform to the next level with NVIDIA’s accelerated computing power. icxPro empowers businesses to build scalable AI applications, unlocking significant potential for improved customer experience (CX) across Manufacturing, Healthcare, and BFSI sectors.

icxPro: Streamlining AI Development for Superior CX

This cloud-native platform seamlessly integrates with the NVIDIA AI stack, enabling the development of production-ready generative AI applications. This translates to:

• Faster Time to Market: Mastek simplifies AI integration, accelerating the creation of domain-specific solutions and giving businesses a competitive edge.
• Superior CX Management: Leverage the power of AI to personalise interactions, automate tasks, and gain deeper customer insights, leading to a more engaging and seamless customer journey.
• Enhanced Business Value: icxPro’s proven 20% ROCE in Manufacturing demonstrates its potential to unlock significant value across various industries.

With a good return on capital employed (ROCE) of above 20%, Mastek’s icxPro-enabled productised solutions, driven by NVIDIA AI, have a large attainable market in the Manufacturing and BFSI industries. Fortive, an American industrial technology company, recently deployed Mastek’s icxPro, dramatically cutting its customer response time from a range of three to seven days to just one second. Processed data was transformed by Mastek’s generative AI-backed insight engine, which also offered real-time updates on the availability of obsolete spare parts.

Mastek seeks to broaden the platform to enable enterprises in a variety of industries to build on its previous success. Long-term commercial sustainability will result from icxPro, a product of Mastek iConniX GenAI.

“We are excited to collaborate with NVIDIA to roll out business solutions in machine parts, intelligent fraud management and intelligent supply chain for Manufacturing, BFSI and Healthcare,” “icxPro, built on the full-stack NVIDIA accelerated computing platform, simplifies the integration process and eliminates technical complexities, allowing businesses to focus on innovation and driving real business outcomes,” said Ritwik Batabyal, CTO & Innovation Officer at Mastek.

“Enterprises across industries face significant challenges in deploying scalable AI solutions that enhance customer experience and streamline operations. By integrating NVIDIA NIM and other NVIDIA AI Enterprise software, developers using Mastek icxPro have a powerful, cloud-native solution that accelerates AI deployment and drives real business outcomes,” said John Fanelli, Vice President of Enterprise Software at NVIDIA.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making related decisions.