Mphasis Achieves Specialised Pega Partner Distinction in Americas for Insurance

On June 6, 2024, Mphasis Limited announced that it had achieved the Specialised Pega Partner Distinction in the Americas for Insurance. As a key collaborator with Pega, a premier provider of enterprise AI decisions and workflow automation platforms, Mphasis leverages its deep expertise in Pega, particularly in the insurance sector. This allows them to develop tailored solutions that align with industry standards, regulations, and best practices.

For more than 15 years, Mphasis has implemented over 150 successful projects with Pega as a cornerstone in the cloud and cognitive-based business transformation, for its clients in Financial Services, Insurance, Healthcare and Logistics.

The company stated that its distinction in Insurance is built on two decades of being a trusted advisor and a go-to partner for Insurance carriers, leveraging Pega solutions to drive transformation and elevate customer experiences. Mphasis has demonstrated multiple successful Pega implementations, leveraging design thinking and AI to drive productivity, accelerate time to market, and elevate client satisfaction.

Moreover, this recognition empowers Mphasis to concentrate on specialised areas within the Insurance domain, including New Business, Contact Center Transformation, Policy Administration, Underwriting and Claims Automation, Loss Control, Reinsurance, Clinical Risk Management and Escrow. Additionally, leveraging Pega GenAI, Mphasis has initiated efforts to enhance their client outcomes through Gen AI-generated Low code solutions, enhancing stakeholder interactions for CSRs, Brokers/Agents, and Affinity Partners via AI-driven assistants and contextual guidance for targeted summarisation or content generation.

The company further announced their participation in PegaWorld iNspire 2024, where it will showcase its solutions for insurance and financial services. With a partnership with Pega dating back to 2006, Mphasis’ solutions are developed by a skilled team of Pega-certified consultants with extensive experience in designing, building, and deploying customised solutions for insurance carriers, leveraging the power of Pega GenAI blueprint to accelerate and align with their customers’ vision.

Additionally, the company intends to create Pega Marketplace solutions to enhance its Go-To-Market (GTM) efforts, initially focusing on Insurance and Financial Services. They aim to broaden Pega capabilities to include the Logistics, HiTech, and Healthcare sectors in response to the growing needs of their expanding customer base.

Speaking of this, the Chief Executive Officer and Managing Director at Mphasis, Nitin Rakesh, said, “We are thrilled to be recognised as a Specialised Pega Partner for Insurance in the Americas. This distinction underscores our deep Pega expertise and unwavering commitment to helping Insurance companies unlock the full potential of Pega solutions. By leveraging Pega’s capabilities, we empower Insurance companies to transform their operations, delivering seamless customer experiences and driving significant efficiency, truly embodying the ‘Next Applied’ approach we swear by at Mphasis.”

“We are delighted to welcome Mphasis to the ranks of our Specialised Pega Partners for Insurance. Mphasis has consistently demonstrated a strong commitment to building Pega’s expertise and exceeding client expectations. Their deep understanding of the Insurance industry, combined with their proven Pega capabilities, positions them as a valuable partner for insurers seeking to embrace next-generation technologies and achieve transformative business outcomes,” said Judy Buchholz, Senior Vice President, Global Partner Ecosystems, Pegasystems Inc.

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