Subex Recognised in the 2024 Gartner® Magic Quadrant™ for AI in CSP Customer

On June 24, 2024, Subex, a top global supplier of AI-powered solutions to the telecom sector, announced that it had been included in the Gartner Magic Quadrant for AI in the CSP Customer and Business Operations report for 2024. According to the firm, Subex has reached a major milestone in demonstrating its dedication to providing cutting-edge AI solutions that enable Communication Service Providers (CSPs) to prosper in the digital era.

Subex’s participation in the Magic Quadrant highlights its place as a major participant in the AI market for CSPs. In the telecommunications sector, Subex has long been at the forefront of artificial intelligence (AI) research, offering state-of-the-art solutions for difficult problems, including fraud detection, customer attrition prediction, network optimisation, and revenue assurance. Subex enables CSPs to make data-driven decisions, optimise processes, and realise notable gains in overall business performance by utilising automation and machine learning.

The company further added that its team of professionals is committed to advancing AI innovation in the CSP space. Through constant innovation and improvement of current offerings, Subex guarantees that CSPs have access to the most cutting-edge AI tools and technologies necessary to navigate the changing market and realise sustainable growth successfully.

“We are thrilled to be recognised in the Gartner Magic Quadrant for AI in CSP Customer and Business Operations Report,” said Nisha Dutt, CEO of Subex.

She added, ” We think that being recognised as one of the key Players validates our relentless focus on developing AI-driven solutions that address the unique challenges and opportunities faced by CSPs globally. This is a significant milestone in Subex’s journey, and we are committed to further solidifying our market position through continuous innovation and delivering exceptional value to our CSP customers.”

According to Gartner, “This Magic Quadrant helps communications service providers identify and evaluate AI vendors for their customer and business operations. It will guide CSP CIOs and technology leaders toward the right AI vendor choices in a rapidly evolving market.”

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