TCS Expands Partnership with Primark for Technology Transformation

On August 29, 2024, Tata Consultancy Services (TCS) announced that the company has extended its partnership with Primark, the renowned international fashion retailer operating across 17 countries in Europe and the US.

The company stated that over the next 5 years, it will play an important role in transforming Primark’s technology operations to support the retailer’s ambitious global expansion plans.

Having partnered with Primark since 2016, TCS has established itself as a reliable partner. It drives critical integration programs, stabilises core platforms, and enhances cybersecurity capabilities to improve system stability and reliability.

The expanded collaboration will focus on transforming Primark’s technology environment to boost resilience, reliability, and efficiency. TCS will support Primark in adopting a more agile and product-focused operating model, leveraging intelligent automation and DevOps technologies to streamline application development, testing, and maintenance processes.

This new operating model will align with Primark’s business functions and priorities, providing a comprehensive, real-time view of technology, business systems, and processes. This transformation aims to enhance overall performance and support Primark’s rapid growth. TCS, with nearly 50 years of operations in the UK and a strong presence among top British businesses, including British Airways and Sainsbury’s, continues to lead in software and IT services in the UK, consistently ranking as the top IT service provider for customer satisfaction.

Commenting on this collaboration, the Chief Information Officer at Primark, Andrew Brothers, said, “To help support our ambitious growth plans, we’re expanding our partnership with TCS to build a robust, resilient, and reliable IT operating environment to become a more efficient, technology-led global organisation with the agility to quickly adapt to changing demands and requirements in a fast-paced industry.”

He further added, “Working with TCS will provide us with the ongoing operational stability and accountability needed to support our business to scale. This will allow us to respond to market trends and customer preferences in a timely manner, ensuring that we continue to deliver quality products at the best value for our customers.”

The Vice President and Head of Retail of UK and Europe at TCS, Shekar Krishnan, said, “The fashion industry is continually modernising its entire value chain—from conceptualisation, to design, to production and retailing – with innovation-led initiatives to achieve environmental, social, and governance goals. We’re thrilled to support Primark’s mission to offer affordable fashion for everyone and its global vision for growth.”

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