Thomas Cook India Introduces Paperless Video KYC for Forex Services

On May 7, 2024, Thomas Cook (India) Limited informed the stock exchanges that the company had launched its Video KYC with paperless processes to support its retail customers. With this digital solution, the company strives to make it easy and convenient for customers to avail of foreign exchange services from the comfort of their homes.

The Video KYC service from Thomas Cook India is a two-step process. Customers can visit their platform, choose the currency, and select Video KYC with the Home Delivery option. They can upload their documents and verify their identity on the video call. After the payment, Thomas Cook’s Ghar pe Forex provides doorstep delivery in 2 hours.

Thomas Cook India stated that the new Video KYC option comes with key benefits for the customers. The service provides convenience, where a customer can avail of Forex services from the comfort of their home. The customer does not need to visit the branch for paperwork, and they can complete the entire process online. Most importantly, they offer doorstep delivery in 2 hours.

The company further added that the Video KYC process is conducted securely and in compliance with regulatory standards. Also, using the Video KYC, customers can effortlessly load or top up their prepaid Forex cards, transfer funds, buy and sell foreign exchange, etc.

Commenting on this development, the Executive Vice President – Foreign Exchange of Thomas Cook (India) Limited, Mr. Deepesh Varma, said, “Our Video KYC coupled with paperless services was conceptualised to address the new-age Indian traveller’s increasing demand for digital solutions. This meaningful initiative hence empowers our customers with remote access while ensuring secure and seamless services. So, Ghar Baithe Forex indeed! Our accelerated digital-first strategy combined with the personal touch of our Forex experts aims to provide a truly elevated customer experience.”

The initiative reaffirms Thomas Cook India’s status as the Forex Specialist for India (#IKFS), emphasising the company’s ongoing commitment to innovation, digital advancement, and enhanced customer satisfaction.

On May 7, 2024, the share price of Thomas Cook (India) Ltd opened at ₹202.00, touching the day’s high at ₹205.70, as of 11:24 AM on the NSE.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making related decisions.