Wipro and HPE Launch GenAI Solution to Enhance Operational Efficiency

On June 13, 2024, Wipro, a top technology services and consulting company, announced a strategic partnership with Hewlett Packard Enterprise (HPE). They are launching a new GenAI solution at Wipro’s Customer Experience Center in the Cloud Studio’s Kodathi office. This solution will use Wipro’s Smart Operations platform and HPE’s Machine Learning Development Environment to improve operational efficiency and customer experience for clients worldwide.

Based on field tests, the new solution aims to cut the time needed to resolve issues with GenAI applications by about 50%. It will also reduce the number of incidents by 30%, improve overall equipment effectiveness (OEE), and shorten process cycle times to enhance ongoing operations. This solution will significantly benefit industries that depend heavily on customer service, IT support, and operations, such as financial services, healthcare, and manufacturing.

Additionally, the solution will allow clients to choose from various large language models (LLMs) that best suit their specific business needs.

Jo Debecker, Managing Partner and Global Head of Wipro FullStride Cloud, stated, “The cooperation of this GenAI platform is a testament to our longstanding strategic partnership with HPE and to our unwavering commitment to delivering advanced AI solutions within our new Customer Experience Center. This practice-specific centre will showcase the HPE Machine Learning Development Environment’s potential and Wipro’s cutting-edge solutions. Together we will continue pushing innovation’s boundaries to ensure our clients realise their business ambitions.”

Wipro recently announced a $500-million deal with a leading US communication service provider. According to an exchange filing, the agreement, announced on June 6, involves Wipro delivering managed services for various products and industry-specific solutions over the next five years.

About Wipro Limited

Wipro Limited is a top technology services and consulting company listed on the NYSE, BSE, and NSE. It specialises in creating innovative solutions for complex digital transformation challenges. With over 2,30,000 employees and partners in 65 countries, Wipro helps its customers, employees, and communities succeed in a constantly evolving world.

On June 14, 2024, the share price of Wipro Ltd opened at ₹485.00, touching the day’s highest price of ₹485.60 as of 09:51 AM on the NSE.

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