Bandhan Bank Shares in Focus; Partners With Salesforce to Enhance Digital Lending Using AI

Bandhan Bank has joined forces with Salesforce to revolutionise its corporate and home loan processes. This strategic collaboration aims to harness artificial intelligence (AI)-powered solutions to enhance efficiency, reduce operational costs, and streamline the overall loan management system, as per a news report by the Economic Times.

AI-Driven Innovation in Banking

As a global leader in customer relationship management (CRM), Salesforce specialises in AI-driven solutions that optimise business processes.

By integrating these advanced technologies into its loan origination system, Bandhan Bank intends to improve its corporate and home loan segments, which together constitute around 47% of its total loan assets amounting to ₹1.32 lakh crore.

Ratan Kumar Kesh, Executive Director of Bandhan Bank, emphasised the benefits of this initiative in an interview with ET, stating, “This will help us reduce cost by 20% and improve efficiency by about 20%.”

Advancing Digital Banking Post Core System Upgrade

Since its core banking system upgrade in October 2023, Bandhan Bank has been rapidly enhancing its digital operations.

The integration of Salesforce’s AI-powered solutions marks a crucial step in this journey, enabling a seamless and automated loan process—from customer onboarding and credit assessment to loan approval, disbursal, and servicing.

Enhancing Customer Experience Through Technology

With digital transformation being a key priority, Bandhan Bank’s partnership with Salesforce is expected to provide a more efficient and user-friendly experience for customers.

By automating processes and minimising manual intervention, the bank aims to improve loan turnaround times, increase transparency, and enhance service delivery.

Share Price Performance

Bandhan Bank’s share price traded at ₹141.35 at 9:25 AM on the NSE, reflecting a slight decline of 0.12% from its previous close of ₹141.52. The stock opened at ₹141.52, reaching a high of ₹141.99 and a low of ₹141 during early trading hours.

Conclusion

The partnership between Bandhan Bank and Salesforce highlights the growing importance of AI-driven digital transformation in the banking sector. With enhanced efficiency, reduced costs, and streamlined loan processes, this collaboration is set to redefine the way financial institutions operate.

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