Bharat Sanchar Nigam Limited (BSNL) has reported a profit of ₹262 crore in the third quarter of the financial year, marking its first return to profitability since 2007. This milestone highlights the company’s strategic focus on innovation, network expansion, cost optimisation, and customer-centric service enhancements.
Announcing the financial results, BSNL’s Chairman and Managing Director, Shri A. Robert J. Ravi, stated: “We are pleased with our financial performance this quarter, which reflects our focus on innovation, customer satisfaction, and aggressive network expansion. With these efforts, we expect revenue growth to improve further, exceeding 20% by the end of the financial year.”
The company’s revenue from mobility, FTTH (Fibre-to-the-Home), and leased line services has increased by 15%, 18%, and 14%, respectively, over the same quarter last year. Furthermore, BSNL has successfully reduced its finance costs and overall expenditure, leading to a decline in losses by over ₹1,800 crore compared to the previous year.
BSNL’s revenue growth has been driven by its expanding subscriber base and increased adoption of digital services:
To strengthen its position in the Indian telecom market, BSNL has ramped up its 4G rollout and fibre-optic infrastructure upgrades. The company has focused on:
BSNL has introduced several new digital services aimed at enhancing customer experience and increasing engagement:
BSNL has implemented cost-saving measures and process automation to improve efficiency. Notable efforts include:
Government-backed initiatives have played a crucial role in BSNL’s revival, including:
BSNL is committed to sustaining this positive momentum by focusing on the following areas:
This financial turnaround is a testament to BSNL’s dedication to providing high-quality, affordable telecom services and driving India’s digital connectivity. With an emphasis on innovation and customer experience, the company aims to further strengthen its market position and contribute to the Digital India and Atmanirbhar Bharat vision.
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Published on: Feb 17, 2025, 4:17 PM IST
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