Coforge Excels in 2024 UK IT Sourcing Study: Recognised as Top Performer

On June 27, 2024, Coforge Limited, a global company that provides digital services and solutions, received special recognition for outstanding performance in the 2024 UK IT Sourcing Study by Whitelane Research.

Coforge was honoured as an ‘Exceptional Performer’ for its overall client satisfaction, showing a 3% improvement. This recognition highlights Coforge’s commitment to delivering excellent service and innovation to its clients. The company’s high ratings in various categories demonstrate its expertise and dedication to helping clients succeed in their digital transformation journeys.

Impressive Rankings in Key Categories

• They ranked 2nd in General Satisfaction, with an impressive 82% satisfaction score, up 3% from last year and higher than the industry average of 73%.
• In Application Services, they also ranked 2nd with an 82% satisfaction score, a 2% increase from 2023, surpassing the industry average of 74%.
• Their debut in Cloud and Infrastructure Services saw them secure the 4th position with an 80% satisfaction score, well above the industry average of 74%.
• Coforge maintained its 4th position in Digital Transformation, achieving an 80% satisfaction score, exceeding the industry average of 75%.

Growth in Financial Services and Other Industries

Coforge showed growth in customer satisfaction in the Financial Services (Banking and Insurance) and other industries. They ranked 7th among IT service providers in financial services, achieving an 80% satisfaction score this year, higher than the industry average of 76%. In the “Other” industries category, which includes Energy and Utilities, Transport and Logistics, Retail, and Telecom and Technology, Coforge ranked 2nd with an 83% satisfaction score, exceeding the industry average of 74%.

Jef Loos, Head of Research, Europe, Whitelane Research, said, “Coforge continues to shine in our 2024 UK IT Sourcing Study. It is a remarkable comeback this year for Coforge, which is featured as an ‘Exceptional Performer’ among IT service providers in customer satisfaction in the region. This recognition is a testament to the company’s relentless focus on providing exceptional customer service.”

John Speight, EVP and Chief Customer Success Officer of Coforge, commented, “We are incredibly proud of these achievements, which are a testament to the hard work and dedication of our teams and the trust our clients place in us. Our top rankings in the 2024 UK IT Sourcing Study by Whitelane Research highlight our continuous efforts to provide innovative and transformative IT solutions.”

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making related decisions.