EPFO Hits Milestone: Highest-Ever Claim Settlements Cross 5 Crore in FY2024-25

The Employees’ Provident Fund Organisation (EPFO) has achieved a historic milestone by settling over 5.08 crore claims in the financial year 2024-25, surpassing the 4.45 crore claims settled in the previous year. The total claim amount processed stands at ₹2,05,932.49 crore, marking a substantial increase from ₹1,82,838.28 crore in FY 2023-24.

Union Minister of Labour & Employment and Youth Affairs & Sports, Dr Mansukh Mandaviya, made the announcement, attributing this significant progress to a series of transformative reforms aimed at improving claim settlement efficiency and reducing member grievances.

Key Reforms Driving Faster Settlements

EPFO has introduced several policy changes to enhance operational efficiency and streamline processes for its members. These include:

• Expansion of auto-settlement categories
• Simplified member profile corrections
• Enhanced PF transfer processes
• Improved KYC compliance ratios

One of the most notable advancements has been the auto-claim settlement mechanism, ensuring claims are processed within three days of submission. This has resulted in auto claim settlements doubling to 1.87 crore claims in FY 2024-25, compared to 89.52 lakh claims in FY 2023-24.

Simplified PF Transfers: Only 8% Now Require Attestation

The PF transfer claim submission process has undergone major simplifications, significantly reducing the need for manual interventions.

• Only 8% of transfer claims now require member and employer attestation
• 48% of claims are directly submitted by members
• 44% of transfer requests are auto-generated by EPFO

This shift has reduced delays and procedural hurdles, ensuring a more seamless experience for employees managing their provident fund accounts.

Member Profile Corrections: 97.18% Self-Approved

EPFO has also introduced a simplified member profile correction process, minimising dependence on employer and office approvals.

• 97.18% of profile corrections are now self-approved by members
• Only 1% require employer approval
• Office intervention has dropped to just 0.4%
• Rejection rates have declined to 1.11% by employers and 0.21% by regional offices

These changes have significantly reduced processing time and improved the accuracy of member records, contributing to a more efficient system.

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