EPFO Introduces Simplified Process for Member Profile Updates

The Employees Provident Fund Organisation (EPFO), under the Ministry of Labour & Employment, has taken a significant step towards enhancing member services by simplifying the process for updating member profiles. This initiative reflects EPFO’s commitment to ensuring data accuracy and improving ease of living for its members.

Member Self-Approval for Profile Updates

The revised process allows EPFO members, whose Universal Account Number (UAN) is Aadhaar-validated, to independently update critical personal information such as name, date of birth, gender, nationality, marital status, and employment details. Notably, members who obtained their UAN before 1 October 2017 will require employer certification in specific cases.

Previously, any changes in member profiles required document uploads and employer endorsements before reaching EPFO for approval. However, with this reform, 45% of the 8 lakh annual requests for corrections can now be self-approved by members, bypassing employer involvement. This change reduces processing delays, saving an average of 28 days per request.

Benefits for Members and Employers

The simplification of the profile update process immediately benefits approximately 3.9 lakh members with pending requests. Members can withdraw pending employer-verified requests and self-approve changes under the new system.

This initiative is also expected to reduce the volume of grievances related to profile and KYC issues, which currently constitute 27% of member complaints. Employers, in turn, experience a reduced workload, further promoting ease of doing business.

Conclusion

EPFO’s move to simplify member profile updates marks a pivotal step in improving service efficiency and minimising errors. By enabling self-approval for most changes, this initiative ensures faster resolution of member requests, reduces grievances, and promotes seamless service delivery for millions of EPF account holders.

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