FASTag Rules Change from Today: What It Means for You

From February 17, 2025, the National Payments Corporation of India (NPCI) has introduced new rules for FASTag users, as per the reports. These changes focus on blacklisted FASTags, transaction delays, and chargeback policies. Here’s what you need to know.

Blacklisted FASTags: Payments Will Be Declined

If a FASTag is blacklisted at the time of scanning, the payment will not go through. If a FASTag has been inactive for more than 60 minutes before reaching the toll and remains inactive up to 10 minutes after crossing, the transaction will be declined with error code 176.

Grace Period for Recharging

Users will now have a 70-minute window before reaching the toll plaza to fix their FASTag status and make sure that the tag is active. This is meant to help avoid payment failures due to insufficient balance or blacklisting.

Double Toll Charges for Blacklisted Tags

If a FASTag is blacklisted when scanned at the toll booth, the user may be required to pay double the toll fee. However, if the tag is recharged within 10 minutes, the user can request a refund for the extra amount paid.

Transaction Delays

Under the new rules, if a toll transaction is processed more than 15 minutes after the vehicle has crossed the reader, the user may face additional charges. If this happens due to insufficient balance, the system will reject the payment, and the toll operator will not be held responsible.

If an incorrect toll deduction occurs due to a blacklisted FASTag or low balance, banks can raise a chargeback request only after a 15-day cooling period. Users will have to wait before filing disputes.

How to Avoid FASTag Issues?

• Make sure of sufficient balance in your FASTag account.
• Check FASTag status before travel.
• Keep track of transaction times to catch delayed deductions.
• Recharge the FASTag at least an hour before travel to avoid last-minute failures.

List Of FASTag Issuing Bank

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions.