TCS and Air New Zealand Sign Five-Year Digital Transformation Deal

Tata Consultancy Services (TCS) has signed a five-year agreement with Air New Zealand to modernise the airline’s digital infrastructure. The partnership is to integrate artificial intelligence (AI) and cloud-based automation to improve operations and customer service. The financial details of the deal have not been disclosed.

As of March 20, 11:39 AM, Tata Consultancy Services Ltd (TCS) was trading at ₹3,568.45, up ₹71.35 (2.04%) today, but down 16.72% over the past six months and 10.13% over the past year.

Digital Infrastructure 

TCS will work on streamlining over 600 applications across various airline functions, including cargo services, disruption management, maintenance systems, and crew operations. The integration of AI-driven automation is expected to optimize these areas. As per the filing, the collaboration will help support improvements in Air New Zealand’s digital retail and loyalty programme.

Leadership Presence at Announcement

The agreement was formally signed at TCS’ Banyan Park Campus in Mumbai. The event was attended by New Zealand Prime Minister Christopher Luxon, Tata Group Chairman Natarajan Chandrasekaran, Air New Zealand CEO Greg Foran, and TCS CEO K Krithivasan.

As part of the partnership, TCS will lead upskilling programmes for Air New Zealand employees in AI, cybersecurity, and digital engineering. The aim is to upgrade digitally within the airline’s workforce to support the technology-driven changes being implemented.

TCS’ Presence in New Zealand

TCS has operated in New Zealand for over 37 years, providing digital solutions across multiple industries, including banking, retail, construction, manufacturing, and local government. It has an office in Auckland and a team of 460 professionals, serving more than 20 clients in the region.

Air New Zealand

Air New Zealand operates flights to 49 domestic and international destinations. The airline transports over 15 million passengers annually through more than 3,400 weekly flights. The partnership with TCS is to impact key areas such as fleet management, crew scheduling, and ground services.

Conclusion

TCS collaborates with New Zealand universities through its Co-Innovation Network (COIN) to support research in cybersecurity, sustainability, and AI. It was also involved in developing the Asia Pacific Digital Sustainability Index in 2022.

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