UIDAI To Provide Enhanced Aadhaar Services With Sarvam AI

UIDAI is an abbreviation for the Unique Identification Authority of India. The UIDAI has partnered with Sarvam AI to enhance user experience for Aadhaar services. Based on news reports, Sarvam AI is a full-stack Generative AI company based in Bengaluru.

AI-Driven Voice Interactions

Sarvam will deploy an AI solution to ensure voice-based interactions with UIDAI’s online users. This will specifically address resident-centric queries. It will also take near real-time feedback of services availed by Aadhaar holders. Besides, it will cover update and enrollment processes, while addressing potential overcharging issues.

Real-Time Fraud Alerts

It will send real-time fraud alerts to Aadhaar holders in case of detection of suspicious activity. The agreement has taken effect from March 18th.

Multilingual AI Support

The AI tool will enable voice interactions in 10 different languages. This includes Hindi, Marathi, Gujarati, Kannada, English, Telugu, Tamil, Odia, Punjabi, and Malayalam. Additional languages will be introduced later. The tool will also facilitate multilingual fraud detection.

User-Centric Innovation

UIDAI prioritises Aadhaar-card holders. It constantly upgrades its existing technology to enhance user experience for every citizen. The new agreement is a step towards that direction.

Collaboration and Data Security 

Sarvam AI has delivered a customised GenAI stack which will be owned by the UIDAI. It is deployed on-premise within the UIDAI’s IT infrastructure. To ensure security and data sovereignty, the UIDAI infrastructure is air-gapped.

The MoU is a one year contract between the UIDAI and Sarvam AI. It can be extended next year also, as per news reports. The solution was developed by Sarvam AI volunteers who worked in collaboration with UIDAI’s Technology Centre.

Conclusion

The UIDAI and Sarvam AI partnership aims to modernize Aadhaar services. It will improve user experience through AI-driven voice interactions and fraud detection. It will ensure data security and accessibility in multiple languages. This collaboration reflects UIDAI’s commitment to innovation and user-centricity.

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