Excel Infoways Ltd is a leading Customer Contact Centre providing Voice Based Services in the areas of Collections, Telemarketing and Customer Care. The company offers a range of customer care services including outbound sales and marketing, voice, email response, real-time chat, knowledge management, eCRM architecture and other value added services. The company provides offshore BPO services to customers in the telecommunications and financial sector. They provide BPO services mostly to clients in the United States and the United Kingdom. The company has state of art facility at Andheri (W) in Mumbai aggregating 150 seats. The company's focus industries include Telecom Fulfillment Solutions, Financial Services, Technical services and Healthcare. Telecom Fulfillment Solutions include customer acquisition, provisioning and fulfillment support, customer service and collections. Financial Services offerings include customer acquisition, customer service, funds management and overseas property management, business and financial transcription and e-media transcription. Technical services offering include network management and monitoring, solution of complex connectivity problems to increase bandwidth, and global operations support. Healthcare offerings include insurance claim processing, medical billing and coding. Excel Infoways Ltd was incorporated on January 7, 2003 as Excel Infoways Pvt Ltd. In September 2003, the company commenced their commercial operations with an initial capacity of 50 seats. They entered into Call center/ BPO Business during the year. In the year 2005, the company entered into Telecom Fulfillment Solution Business. In July 2006, the company incorporated Excel Infoways Trading FZE as a limited liability free zone to carry on the business of trading in computer software, computer equipment and Requisites. However the license to operate it had expired and company has opted not to renew the same. Hence, company was closed down from September 22, 2008 and ceases to exist. The company became a public limited company and the name of the company was changed to Excel Infoways Ltd on August 9, 2006. In the year 2007, the company acquired the premises for business purpose at Andheri. Also, they expanded the capacity to 150 seats during the year. In April 2008, the company incorporated Excel Infoways INC to carry on the general business for any lawful purpose. The company proposes to set up a 300-seat facility in Mumbai at Borivali (W) and Kandivali- Charkop by the financial year 2010-11.