Rejected Loans

Your loan application is evaluated based on multiple factors. While your salary is one aspect, other considerations include your credit score, existing debt, and our lender partners’ policies.

Your application did not meet the requirements of our lender partners’ policies. Therefore, we are unable to offer you a loan at this time.

You will need to wait at least 90 days before you can reapply for a loan after a rejection.

For grievances related to your loan facility, you can reach out to the Nodal Officer at Angel One:

• Name: Gable Fernandes
• Email: lendingsupport@angelbroking.com
• Phone No.: 1800 1020
• Designation: Nodal Grievance Redressal Officer
• Address: 601 6th Floor, Ackruti Star, Central Road – MIDC, Andheri (E), Mumbai – 400 093

If you are not satisfied with the decision or have not received any response within the set timelines, you may escalate the issue following our escalation matrix stated on our website.

For Kisetsu Saison India Private Limited (Credit Saison):

Customers can provide feedback or send complaints through the following channels between 10:00 am and 6:00 pm, Monday to Friday (except on national holidays):

1. Call Customer Service Helpline: 1800-1038-961
2. Email: support@creditsaison-in.com
3. Write to:
   • Kisetsu Saison Finance India Private Limited (Credit Saison)
   • First Floor, IndiQube Lexington Tower
   • Lexington Towers, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
4. If the response received through the above channels is not satisfactory, you can approach the Complaints Redressal Officer:

• Name: Ms. Preethi Nair
• Email: preethi.nair@creditsaison-in.com