A key player in the insurance industry is the adjuster, who works for a property/casualty insurer. Their main responsibility is to assess damages and determine appropriate compensation for policyholders. It's important to note the distinction between adjusters and public adjusters, who act on behalf of policyholders and receive a percentage of the claims settlement. Additionally, independent adjusters are hired contractors who handle claims for multiple insurance companies. This makes them well-versed in handling a variety of claims and providing impartial evaluations.